Tucson restaurant: amazing customer service – Zivaz

Fur kid's birthday party

Here’s a tale about amazing Tucson restaurant customer service.

Unfortunately, when something bad happens to us, we tell dozens of people but when something positive happens, we only tell three or five. I’m changing the odds here.

This past weekend I had a birthday party…for my greyhound. Yeah, what can I say? She’s my fur kid. I don’t have to pay for her college education.  She turned 12 on October 20 but I was too busy to have a party. I decided to have a party at 12 1/2. My first greyhound Painter died at 12 1/2 so this was particularly meaningful for me.

I invited my fellow Beading Divas to the Rescue crowd and my friends Kate & Edie. My apologies to some other dog friends whom I didn’t invite. I only have so many chairs.

Early in the planning stages, I perused my cookbooks but as I rounded the week I started to panic because I got busy. I decided to work smartly and order the main course. I perused Zivaz’ catering menu and opted for a tray of chilaquiles and a dozen chicken vegetable kabobs. I made three side salads– cucumber, corn/bean, asparagus/mint; ordered cupcakes from the bakery, and made white sangria.

I planned to pick up the Zivaz’ offerings at 6 p.m. on Saturday because they are closed on Sunday. Around 6:30 p.m., I arrived at Zivaz (they were packed and the joint was jumping). The manager apologized saying the food was not ready and he would deliver it later. This was not a problem because I didn’t need the food until Sunday anyway. I wrote down my address and directions. I took out my credit card to pay him and he said, “No, if we cannot make it ready in time, we cannot charge you.”

This was preposterous to me because I didn’t need the food that minute anyway and if they were going to deliver a little later, so be it.  But no, he refused my money.

Around 8 p.m. his mother delivered these massive trays of food…enough to feed many more people than I invited. I tried to tip her $20 and she gave it back. I gave her the money again and again, she gave it back. We talked a bit and as she was walking out the door, I gave her the money and thanked her.

And so it goes, the guests came bearing beautiful gifts for Lily greyhound. We ate. We drank. We laughed. We ate and drank some more. Lily received many beautiful presents. The white sangria kicked in before I could remember to take a photo of the bountiful buffet. A grand time was had by all.

Today new neighbors moved in next door and asked me if there are any good restaurants nearby. I said, “Have you ever eaten at Zivaz...?”

Comments

  1. Rita Connelly

    way cool!

    We should all make a point of spreading the word of good service we receive anywhere…..

    Happy 12 1/2 Lily!

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